Return Policy

At Hueliá Botanicals, our commitment is to provide you with the highest quality skincare products and ensure your satisfaction. We understand that skincare is a personal journey, and individual experiences may vary. For our new customers, we recommend starting with our discovery set to assess if our products align with your skin’s needs.
Please be aware that all sales are final, and currently, our products are not eligible for returns.

However, if you receive a defective product, we are here to assist you. Kindly reach out to us at customercare@hueliabotanicals.com, providing the following details: order number, name associated with the order, a photograph of the defective product, and a brief explanation of the issue. We will promptly review your request and guide you through the following steps. Your satisfaction is our priority, and we appreciate your understanding. , providing the following details: order number, name associated with the order, a photograph of the defective product, and a brief explanation of the issue. We will promptly review your request and guide you through the following steps. Your satisfaction is our priority, and we appreciate your understanding.

Shipping Policy

We typically ship from Florida within 1-3 business days of your order confirmation. Allow an additional 2-5 business days for your beauty elixirs to arrive to your destination.

We are closed on weekends and holidays. During special promotions and launches, we are thankful for your patience as our small team works to deliver the most extraordinary, uncompromising service to you.

Can I change the shipping address of my order?
Once an order is submitted, our system automatically starts processing it and we’re unable to make any changes, which includes changing addresses on orders.

I have an issue with my order. What should I do?
If you have any issues with an order you received, email us ASAP with a picture at customercare@hueliabotanicals.com and we will assist you.

My product is defective. What should I do?
Please email us at customercare@hueliabotanicals.com and provide us with the order number, name associated with the order, a picture, and the reason why the product is defective. We will follow up with the next steps.

Do you ship internationally?
At this moment we only ship to the USA.